Do I need a referral to be seen?
Yes, our office does require a referral from either the hospital or another physician.
What happens if I was seen in the hospital and told to follow up with you?
If you were released from the hospital, please call our office to schedule your appointment. We may need to request records from the hospital before your appointment can be made.
My doctor referred me to your office. How long do I wait to call to schedule, or will you call me?
Our office will contact you when we receive the referral. If you have not heard from us within 3 business days, please contact your referring office.
How can I get records from a previous doctor/clinic sent to you?
You can come into either their office or ours to sign a release of information. Go to Patient Resources tab, and then click on Patient Forms. Please verify when you fill out the release that you specify you would like your records sent. *Requesting that your records be sent to our office does not qualify as a referral. If you have not been seen here, please ask that your doctor refer you*
When can I get the results from my testing?
The doctor will discuss your results at your scheduled follow up appointment. If they find anything of great concern, we will call you within 1 week. If you do not have a follow up appointment, please contact our office.
How can I pay my bill?
If you are paying with check, cash or credit card, you may come into the Salem or Silverton office during our regular hours. We can also take credit card payments over the phone from 9:00am to 5:00pm Monday thru Friday. Checks or money orders can be mailed to:
777 Commercial St SE Suite 130
Salem, OR 97301
What do I need to bring the first time I come in?
If you received your new patient paperwork, please bring it in and have it completed prior to your appointment. We will also need your insurance card, photo ID, and a co-pay if one is due. If you have not received any paperwork in the mail, please check in 20 minutes early to your scheduled appointment time or you may print the new patient paperwork from our website. Go to Patient Resources tab, and then click on Patient Forms.
How do I get my prescription refilled?
Please contact your pharmacy for prescription refills. If they need any authorization or approval, they will contact our office.
What if I need assistance after hours?
Our office is available from 9:00am to 5:00pm Monday thru Friday, except for holidays. If you need assistance between those hours, our answering service can assist you. We always have a doctor on call for emergencies.
What do I do if I change my address or insurance company?
Please call our office to make any changes to your information. If you change your insurance, please let us know as soon as possible, so that we may get any necessary authorizations prior to your appointments.
What will happen if I need to reschedule or cancel or I am late for an appointment?
If you need to reschedule or cancel an appointment, please call us at least 24 hours prior to do so. If you are late for an appointment, we will do our best to see you, but you may have to wait or reschedule.
If I leave a message for the medical staff, when can I expect a call back?
Our nurses and medical assistants will return all calls the same day.
Where can I find instructions for a test I have scheduled with your office?
Go to Patient Resources tab, and then click on Test Instructions.